Shop Policies

REFUNDS/RETURNS/CANCELLATION: There are no refunds and/or returns on all items. Orders will not be cancelled once they are placed.

READY TO SHIP TUMBLERS: Ready to ship tumblers have a processing time of 2-5 business days. Business days do not include weekends or holidays. Processing time does not include the time the order takes during the actual shipping time.

ADDRESS CHANGE: Once an order is placed, I cannot change the shipping address. Be sure to double check that all of your information is correct prior to checking out.

ORDER CHANGE & ADD-ONS:  Once your order is placed, you cannot add-on or change your order. Please double check all of your order information prior to checking out to ensure it is all correct.

TUMBLER INFORMATION: All tumblers will come with a lid and a reusable straw. All tumblers can be used to keep drinks cold or hot. All tumblers are handmade. With all our handmade items, whether epoxy or sublimation, minor imperfections may occur. I am not a machine and no handmade product is ever free of slight flaws or inconsistencies. All tumblers are made with high quality materials to include epoxy, glitter, double wall stainless steel tumblers, etc.

For white cups or cups with large areas of white, please be aware that epoxy naturally yellows over time. I do use a UV resistant epoxy that slows down the yellowing process, but it will not stop the yellowing from happening all together. Keep your cups out of direct sunlight as much as possible.

TUMBLER CARE INFORMATION: Please handle this product with care as it is handmade and is fragile. DO NOT PUT IN THE MICROWAVE. DO NOT PUT IN THE DISHWASHER. HAND WASH YOUR TUMBLERS ONLY. DO NOT SOAK. DO NOT DROP. HANDLE WITH CARE. DO NOT USE ABRASIVE CHEMICALS. DO NOT LEAVE IN EXTREME HEAT.

RUSH ORDERS: We do not provide any “rush” services. All orders are completed in the order they were received.

SHIPPING: All orders are shipped through USPS. Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your tumbler is as I do not control USPS. Please understand that shipping delays are more frequent during holiday seasons.

I RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME. I HAVE THE RIGHT TO REFUSE SERVICE AT ANY POINT IN TIME FOR ANY REASON.

SHOP POLICY AGREEMENT: WHEN YOU PLACE YOUR ORDER, YOU ARE CONFIRMING THAT YOU HAVE READ, UNDERSTOOD AND ARE AGREEING TO ALL OF THE SHOP POLICIES.